Last Updated: May 21, 2026

Peptide Refund & Return Policy

This Peptide Refund & Return Policy explains how LuxeBioScience handles order cancellations, damaged shipments, incorrect deliveries, and limited replacement requests for research-use peptide products.

1. Policy Overview

All sales on LuxeBioScience are final once an order has been successfully placed and processed.

Because our peptides are intended strictly for laboratory and research purposes, we do not accept returns or offer refunds after delivery. In limited cases involving verified damaged goods, incorrect shipments, or confirmed delivery failures, we may review requests for replacement or reshipment only.

2. Returns and Non-Returnable Items

Routine returns are not accepted once an order has been fulfilled.

The following are not eligible for return or refund:

• Opened, altered, or used items
• Products not stored under recommended conditions after delivery
• Orders placed incorrectly by the customer
• Requests based on personal preference or change of decision

Once an order has entered processing or shipping stages, cancellations may no longer be possible. Refunds are not issued for delivered peptide orders.

3. Damaged or Incorrect Orders

If your shipment arrives damaged or contains incorrect items, please notify us within 48 hours of delivery.

To help us review the issue quickly, please provide:

• Your order reference number
• Clear images of the package label
• Photos showing packaging condition
• Photos of the affected product(s)

After review, LuxeBioScience may offer a replacement or reshipment depending on the situation. Refunds are not available for peptide orders.

4. Lost Packages and Shipping Delays

If a shipment appears delayed, we will review tracking details and carrier updates before taking further action.

In cases where a package is reasonably confirmed as lost, we may provide a reshipment or replacement.

Delays caused by carriers, weather, customs, or high shipping volumes do not automatically qualify for compensation or refunds.

5. Cancellations and Order Changes

Requests for cancellation or modification must be submitted immediately after placing the order.

Orders that have not yet entered processing may be eligible for limited changes. Once an order has been packed or dispatched, modifications or cancellations are no longer possible.

6. Refund Timing

LuxeBioScience does not issue monetary refunds for peptide products.

In approved cases involving verified shipping issues, only replacement or reshipment resolutions may be considered.

7. How to Request Support

To submit a request, please include:

• Your full name
• Order number
• Detailed explanation of the issue
• Relevant images or tracking details

8. Policy Updates

LuxeBioScience reserves the right to update or modify this policy at any time.

Any updates will be reflected on this page with a revised date.